空间显示（深圳）有限公司

Our company has a dedicated service hotline responsible for receiving customers for phone inquiries, visits, and repairs. We also have a detailed understanding of the equipment malfunctions reported, and are responsible for coordinating and arranging maintenance work; The customer service department is composed of experienced engineering technicians and technical workers, capable of undertaking all software and hardware repair and maintenance tasks for LED displays.

After obtaining a detailed understanding of the reported fault through the after-sales service hotline, fill out the corresponding form and submit it to the relevant personnel, and assign maintenance personnel to prepare for the work. The maintenance personnel will further understand the fault situation of the customer's equipment based on the form records, obtain necessary and sufficient spare parts according to the fault situation, and bring professional instruments to the customer's location.

The maintenance personnel can arrive at the site within 2 hours after receiving the repair call, and a dedicated person is responsible for after-sales service. The maintenance work can be completed within 4 hours, and the equipment can resume normal operation; The company's maintenance personnel will conduct a comprehensive inspection and maintenance of the restored equipment to eliminate hidden dangers (if any); The maintenance personnel shall introduce the repair and maintenance content to the customer before completing the work, and ask for their opinions; After completing work, maintenance personnel must fill out repair records and store them in customer files. The company's after-sales service department will also follow up with customers to solicit their opinions on after-sales service, in order to improve the company's after-sales service work and provide personalized services to customers.

Our company will also keep track of user feedback and promptly handle and resolve related issues. After passing the handover acceptance, our company's after-sales service department will regularly visit users regardless of whether they have repair records. This includes at least monthly home visits, maintaining regular communication with users, understanding customers' issues during system usage, in order to provide better service to customers, and extensively discussing better system optimization solutions with customers.